Parent Complaints
The Department has developed this information to assist parents when addressing concerns or making a complaint that is related to:
- the Children’s service where their child is being cared for – see Parent Complaints – Child Care or Children’s Services
- the school or their child’s education – see: Parent Complaints - Schools
We recommend that the children’s service, your child’s school or your local council be your first point of contact for raising your concerns. Generally, most complaints are resolved at this level.
When raising your concerns, we suggest you:
- focus on the things that genuinely affect your child
- always remain calm
- think about what an acceptable outcome would be for you and your child
- recognise that it may not always be possible to resolve your issue to your complete satisfaction.