Contact Us

Try one of the topics below to get a faster answer.

Help with eduMail

If you have forgotten your password, see: Reset my password

You can also change your password and set up your security questions

If you need help logging into your eduMail account, log a call with the Department's Service desk

You can also contact the service desk via 1800 641 943 or servicedesk@edumail.vic.gov.au

Help with eduPay and payroll

If you can't login or need help, phone 1800 641 943.

For eduPay manuals and instructions, see: eduPay help

Help with applying for a teaching job (Recruitment online)

For background information on a teaching career, see: Become a teacher

For current vacancies, see: Recruitment online

For help using the system, see: Recruitment online guides or contact:

Phone: 1800 641 943
Email: schools.recruitment@edumail.vic.gov.au

Make a complaint Report fraud or corruption Report abuse Make a freedom of information request Give feedback about this website

Contact numbers

General enquiries (switchboard)
(03) 9637 2000

Information and referral service
1800 809 834

Available Monday to Friday 9 to 12pm and 1 to 4.30pm.
Or email edline@edumail.vic.gov.au

Offices

For office locations and postal addresses, see: Our office locations

Advice lines

Maternal and Child Health Line
Guidance from MCH nurses on nutrition, breastfeeding and family health for children from birth to school age.

Parentline
Phone counselling service for parents and carers of children and teens.

TAFE and Training Line
Get referrals to courses from TAFEs, training providers and Learn Locals.

Contact list

Aboriginal programs

Koorie Outcomes Division
(03) 9651 3301

List of Koorie education coordinators

Archives and record management

Historical school records
(03) 9637 3306
archives.records@edumail.vic.gov.au

Historical records to 1954 are now located at the Public Record Office. This includes:

  • correspondence and building files (primary, secondary and technical schools, former education department, teachers’ colleges etc.)
  • school history files and publications
  • historical teacher, staffing and establishment registers
  • pupil registers and rolls (only a limited collection)
  • scholarship registers
  • textbooks
  • education photographs.

If you require access to these records, contact the PROV:
99 Shiel Street,
North Melbourne 3051
ph: (03) 9348 5600 or tollfree: 1800 657 452
www.prov.vic.gov.au

Disability programs and services

Students with Disabilities Program Unit
disability.services@edumail.vic.gov.au

Victorian Deaf Education Institute
597 St Kilda Road
Melbourne VIC 3004
(03) 9032 6400
vdei@edumail.vic.gov.au

Early childhood services

Australian Early Development Index (AEDI)
Contact the Victorian State Coordinator
Children's Services Regulations Enquiry Line
1300 307 415
licensed.childrens.services@edumail.vic.gov.au

Early Childhood Australia
1300 651 662
Early Childhood Australia

For employees

Human resources information, including leave, employment conditions and values:
HRweb site
hrweb@edumail.vic.gov.au

Further education, training and apprenticeships

Adult, Community and Further Education (ACFE) Regional Offices
Email: training.participation@edumail.vic.gov.au

North eastern region: (03) 8392 9341
North western region: (03) 5440 3348
South eastern region: (03) 8765 5703
South western region: (03) 5225 1062

Apprenticeship Administration Information Line
1300 722 603
vrqa.apprenticeships@edumail.vic.gov.au

Apprenticeship Trade Bonus Hotline
1300 855 282

The Reading Writing Hotline
Find organisations that help with adult reading and writing skills.
1300 6555 06

The Victorian Skills Gateway: TAFE and Training Course Directory
For a listing of accredited courses offered in Victoria, see: Victorian Skills Gateway

For a hardcopy of the directory call:
131 823

Media enquiries

Call 03 9637 2871

Schooling and education

Drug education
(03) 9637 3477
Drug Education Contacts

English as an additional language (EAL) regional contacts
EAL Regional Program Officers

Find a school
Find a school or early childhood service

Outdoor education
Outdoor Education Contacts

Performing Arts Unit
(03) 9415 1700
performing.arts@edumail.vic.gov.au
Performing Arts Unit Contacts

School Software Enquiries
(03) 9637 2997 or (03) 9637 3350
software4education@edumail.vic.gov.au

Student Resource Package (SRP)
(03) 9637 2578 or (03) 9637 2554
studentresourcepackage@edumail.vic.gov.au