Feedback and complaints may be directed to the Department regarding the conduct of registered training organisations (RTOs) in the government subsidised training market, including: aspects of training service delivery; RTO behaviour in the market; or potential misconduct including misclaiming of training funds.
For information on the Department's policy and process regarding complaints, see:
The guide outlines the means of providing feedback to or lodging a complaint with the Department about a contracted training provider, and how such information will be handled.
How to lodge a complaint in writing
If you wish to make a complaint to the Department, you are requested to:
If you are not able to download the complaint form, email
firstname.lastname@example.org to request a form be sent to you.
In the event that a complainant (as an individual or organisation) is unhappy with the response to a complaint lodged with the Department – and have exhausted the review process offered by the Department – a complaint can be lodged with a number of external complaint investigation agencies. See: Victorian Training Guarantee Contract Compliance Complaints Management Guide